Terms of service

Preorders

All preorders may take up to 10weeks to fulfil. 
Any bespoke requests for pre-order items will receive an invoice for payment. This holds all the payment information to pay.
If this is not completely by 7 days from the invoice sending date, your requested items will not be ordered, & we are unable to guarantee they will be in stock.
You are welcome to pre-order at a later date, and these will be added to the next available shipment. If we are unable to secure the items pre-ordered, you will receive your deposit back in full.
Pre-orders are not able to be cancelled & refunded by customer once invoice has been paid.
By committing to paying for a pre-order, you are consenting that you are aware of this policy.
We are unable to reply to any communication requesting shipping updates PRIOR To your given shipping date.

Collection

Once customers are notified that their item is ready for collection at the previously agreed venue, they have a maximum of 14 days to collect it.
If the item is not collected within the 14-day window, it will be returned to general sale and the original payment will be forfeited.

Commitment to sustainability

At State2U, we believe looking after the planet starts with everyday choices. That’s why we reuse strong, good-quality cardboard boxes whenever we can. By giving boxes a second life, we cut down on waste and reduce the need for new packaging. It’s a simple step, but one that reflects our commitment to doing business responsibly and caring for the world we share.

Handling

All items are brand new and sealed (either by the manufacturer or ourselves).
While every care is taken on the transportation of items, we will also bubble wrap where appropriate.
Please be aware, however, that some items may still incur small damage to either the packaging or the product itself due to the nature of the product & transit. 

Food items will have a minimum of 14days from the BBD. 

Returns

We do not accept any items for return.
Refunds are not given for any items. 
All dates are checked before dispatch (if item edible). If there are any issues with the item during transit, we will seek compensation from the courier to reimburse you if S2U deems it appropriate.

Please contact info@state2u.com as soon as possible if you are requesting a return for reasons outside the above - Items are accepted for returns at the discretion of the state2u team only within 14 days of S2U shopping your order to you via Royal Mail. . This decision is final & non-negotiable.

Communication

We are committed to maintaining a professional and respectful environment for both our team and our customers. Should we receive any communication that is deemed rude, inappropriate, or disrespectful, we reserve the right to cancel your order with immediate effect. In such cases, refund details will be issued accordingly, and you will be blocked from using our services going forward.

Refusal

We reserve the right to choose not to accept a sale from any individual we deem inappropriate. This is at the discretion of State2U team.

US Electric Items

Please note that US electrical products are designed for the US mains supply of 110–120V, whereas the UK uses 230–240V. Many manufacturers do not recommend using US electronics in the UK, as plugging them into a UK supply can permanently damage the item. In particular, many products (especially high-wattage or heat-producing items such as hair tools, styling appliances and kitchen gadgets) are not recommended for use with a voltage converter or plug adapter due to the risk of overheating and fire. We strongly advise checking the manufacturer’s guidance before purchasing or using any US electrical item. By placing an order, you accept that State2U cannot be held responsible for any damage, malfunction or injury resulting from the use of US electronics in the UK, including use with converters or adapters.

Delicate, Fragile & Heat-Sensitive Items Shipping Policy

At State2U, we take great care when sourcing and packing your orders, particularly when it comes to delicate, fragile or heat-sensitive items. This policy applies to items such as glassware, glass jars, crisps, cakes, breads, biscuits, chocolate, sweets and other products that may be fragile, crushable, melt or become damaged during transportation. This includes chocolate and other meltable items during periods of hot weather or heatwaves, when temperatures during storage, handling or transit may cause products to soften, melt or lose their original shape.

Due to the nature of international shipping from the USA to the UK, we may occasionally decline to provide a quote for certain items where we consider the risk of damage or deterioration during transit to be too high.

Where we do agree to source an item, we may advise you of the potential risks before you confirm your order. If we explain these risks to you and you choose to proceed, you acknowledge that the item may arrive damaged, crushed, melted or otherwise affected during transit. In these circumstances, State2U will not offer a refund or replacement solely for damage or deterioration resulting from a specific transit risk that was clearly explained to you and expressly accepted before purchase, subject to applicable consumer rights.

We will always take reasonable care when packing your items; however, we cannot guarantee that delicate, fragile or heat-sensitive products will arrive in perfect condition following their journey from the USA to the UK. By proceeding with an order after being advised of a specific risk, you acknowledge that you are accepting that risk.

GDPR

We adhere to government guidance and are on the Information Commissioner's Office Register, ensuring all customer details are kept safe and in line with GDPR guidelines.